Route Six Sigma: Services - design for Syllabus


Design for Six Sigma

Course Overview

Design for Six Sigma is a six day lecture and workshop course with application project designed to provide the product and service development Black Belts with tools and a methodology for introducing new products and services at more robust levels of performance associated with Six Sigma. Participants will learn both a Design for Six Sigma process and a selection of key analysis tools for accomplishing the process. The six-day course is divided into two sessions with a two week interval between classes to allow for project work. As an alternative, the course can be merged with a five week Black Belt Curriculum.  

The first three day session focuses on defining the project by understanding and flowing the Critical to Quality characteristics down from customer to product or service specification. Attendance at this session may include both the business technical team and appropriate non-technical resources.  

Following the two week application time, each team will present a status report for their project. Following the status report, the second session will be focused on process and product design analysis and simulation techniques. Attendance at this session will include the technical team members, and completion of the BB Course is a prerequisite for individuals attending.

Attendance Prerequisites

  • Non–technical resources:  Six Sigma Orientation
  • Technical team members:  Six Sigma Basic Training with completed project

Course Objectives

  • Initiate a DFSS project.  Understand and use appropriate project definition methodology to frame a redesign or new product introduction project that is aligned with the business strategic plan.
  • Develop project plans to accelerate the work of design / redesign after the course.
  • Demonstrate an understanding of the linkage between the Voice of the Customer, of the new or redesigned product or service, and the Product or Service CTQ specifications.
  • Apply tools of design definition and simulation to evaluate potential outcomes and verify design considerations.
Session I – Defining the Target for DFSS
  • DFSS Overview
  • Developing a DFSS Project Charter
  • Time Planning
  • Project Risk Management
  • Change Acceleration
Technical and Non–Technical team members
  • Measure Phase
  • Warranty Analysis Part 1
  • Define Customer Needs and Specify CTQ’s
  • QFD development
  • Benchmarking
  • Functional Block Diagrams
  • Parameter Diagrams
Technical and Non–Technical team members
Session II - Creating the Concept and Design
  • Status Report – Target Definition Completion
Technical and Non–Technical team members
  • Concept Creation
  • Axiomatic and TRIZ Design Concepts
  • Transfer Function in DFSS
  • Pugh Matrix
  • Multi Variate Analysis
Technical team members
  • The optimal design
  • Taguchi DOE applications
  • Design for Manufacturability
  • Sensitivity Analysis
  • Reliability and Warranty Prediction
Technical team members
  • Testing Strategies
  • Simulation - Crystal Ball
    © Oracle
Technical team members
  • Pilot and Implementation Planning
  • Verification
  • Application Exercise Completion
Technical team members

Laptop Computers will be required for QFD development, FMEA and simulation. Non Technical team resources need not have these tools. Technical Members should have them provided for the course if not already available. Minitab V15 will be used for some work during the second session. Included with the course will be a limited 90 day license for Crystal Ball Software by © Decisioneering. Longer term licenses are available, and pricing through Route Six Sigma is pending. When installed, Crystal Ball software becomes an Excel Add-in.

This Course can be modified to use IGRAPHX Process in place of Crystal Ball.


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